Last updated: [12/20/2025]
This Refund & Returns Policy applies to purchases made through www.jeleh.com (the “Site”), operated by JELEH (“we”, “us”, or “our”). Please read this policy carefully before placing an order.
By completing a purchase on our Site, you acknowledge that you have read, understood, and agreed to the terms set out below.
In accordance with applicable consumer protection laws, customers within the European Union have the right to withdraw from their purchase within fourteen (14) calendar days from the date of delivery, without providing a reason.
To exercise your right of withdrawal, you must notify us in writing by email at info@jeleh.com within the 14-day period.
Returned items must meet all of the following conditions:
Items must be unused, unworn, unwashed, and in their original condition
All original tags, labels, and packaging must be intact
Items must not show any signs of wear, damage, or alteration
Items must not be returned after the 14-day withdrawal period has expired
We reserve the right to refuse returns that do not meet the above conditions.
For hygiene and safety reasons, the following items are not eligible for return or refund, unless they are defective:
Bodysuits
Hosiery, leggings, or tights
Items marked as Final Sale or Non-Returnable
Gift cards or digital products
To initiate a return, please follow these steps:
Email us at info@jeleh.com with your order number and the item(s) you wish to return
Wait for return authorization and instructions from our team
Ship the item(s) back to the address provided in our instructions
Unauthorized returns may not be accepted.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
Original shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost return shipments
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method used at checkout
Refunds will be processed within 14 days from the date we receive the returned item(s)
Please note that banks or payment providers may require additional time to post the refund to your account.
We do not offer direct exchanges. If you wish to receive a different size or item, please return the original purchase in accordance with this policy and place a new order.
If you receive an item that is defective, damaged, or incorrect, please contact us at info@jeleh.com within 48 hours of delivery, including clear photos of the issue.
In such cases, we will cover return shipping costs and offer:
A replacement (subject to availability), or
A full refund
If you have not received your refund within the expected timeframe:
First check your bank account or payment provider
Then contact your card issuer or bank, as processing times may vary
If the issue persists, contact us at info@jeleh.com
We reserve the right to refuse returns or refunds in cases of:
Abuse of the return policy
Excessive or suspicious return activity
Items returned in unacceptable condition
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated revision date.
For any questions regarding returns or refunds, please contact us at:
Email: info@jeleh.com
Website: www.jeleh.com